[Ric77766]

Anyone had issues with standard car mats wearing thin. I've just got a free set of the premier ones, told renault uk it's not good on a 12 weeks old car , or Maybe it's the high heels I wear

 

[Tyrfelin]

Renault Cardiff changed mine. Powdery wear underneath the mats!

 

[Ric77766]

Yeah I wonder what the powder was too

 

[Tyrfelin]

Disintegration!

 

[Ric77766]

Very poor after 12 weeks

 

[Tyrfelin]

Take them back like I did!

 

[Ric77766]

I have mate. Got a free set of the premium mats. Look loads better hopefully last longer

 

[Renault Captive]

I have the Premium Mats (I checked and that's what the delivery note says) and the driver's one has a hole in after 3 months. The passenger one is pretty much wrecked too.

 

[Ric77766]

You need to ring customer services. I did and they were great with dealing with it.

 

[hicky]

my drivers one looks like it has taken a hammering will keep a check on it.only had car since feb.

 

[Ric77766]

Hickey I advise you ringing renault uk. They were great with me. Didn't even want to see the mats. More people who logs the problem the better. I said a 3 month old car and the mats is wearing thin is not good at all. Told them would not be happy if the carpet underneath got damaged.

 

[hicky]

ric whats the number of Renault.i do have trouble ringing people being hard of hearingi normally get my partner to do it for me.cheers mate

 

[Ric77766]

I emailed them on this [email protected]
And they tend to ring you back

 

[Ric77766]

0344 335 0000 phone number

 

[avanuvapint]

I have just had excellent service from Renault in Rickmansworth regarding worn out mats. My captur is 19 months old but done under under four thousand miles. The drivers mat was almost worn through and all the mats were giving off a white powder to the underside. They have kindly supplied me with a complete set of mats Premium grade which is far superior to the original fit mats, free of charge. This restores your faith in motor manufacturers in a time when a lot of companies leave you with shoddy goods. By the way my capture was purchased for my wife and she is as pleased with the purchase as the day we collected it from the dealer.