You get good and bad dealers and within those dealers good and bad staff, I like to think that we are good and our CS score on both sales and after sales back that up, we have an extremely good Servce Manager who has a very good relationship with Renault UK and quite frankly can get astonishing things out of customer services; he works very hard for the customer.
On the sales side I like to think that as a whole the three of us are very good, however there is one of us that does let the side down quite often regarding keeping customers informed of delivery issues and in general delivery even if there is no issue, anyway it can be very frustrating for us as we are on the sharp end, dealing directly with the manufacturer can be very frustrating as sometimes we just don't know the answer and we aren't told anything and what isn't appreciated by those people who sit in an office with no customer interaction at all is it is us that have to give the bad news to the customer and it is bloody frustrating and quite a hard thing to do, sometimes we just don't have a clue and we have to pass that on, we want the customer in the car just as much as the customer wants to be in the car and we want it to be a smooth and easy process.
I know there are bad dealers out there, there is one near us and we frequently take deals from them and we have people who have bought from them once and will never buy from them again, there are sales staff in the industry that move around every three years; many customers think that this is the norm, it's only the norm for a bad salesman as they move around to avoid the crap that inevitably catches up with them, I've been where I am for 8 years, my manager 11 years, and due to us staying we get many happy repeat customers.
Dealers blatently lie about delivery dates and availability in the hope that by the time the customer finds out that the car is going to be a month later than originally told then they think they've waited this long so what's another 4 weeks, I bet there are dealers out there taking factory orders for Captur and telling people early August, well I can tell you it will be late Sepetember and I tell each and every enquiry this too, there is even a thread somewhere on here put up recently with the OP saying that his car can't be ordered due to R-Link ordering issues this is rubbish, his Captur can't be ordered as UK production is no more until August, he is being told a porky, well it can be ordered it just won't be built until August.
I'm waffling now and going off on a tangent, good night. Edited by: HTP99