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Dynamique Diesel Ordered!

5K views 29 replies 11 participants last post by  Ythsie 
#1 ·
My first time in buying a new car and I've opted for the Captur, love the design and the interiors.

Opted for the Diesel version and Tahoe Blue as a one-tone colour, expected to be picking it up on the 5th of October, very excited and looking forward to driving it 40 miles home.

Haven't opted for any particular extra's, only the spare wheel but it'll still be great!
 
#13 ·
Picked it up yesterday - amazing to drive and do love the car but the dealership let me down a little bit, the aerial hadn't actually been attached, the windows were dirty and I found a sweet wrapper down the side of the passengers seat which isn't great.
I've slowly been figuring out a lot of the technology, I would assume the folding mirrors were an option? should have got them! Suppose it's a little bit of exercise for me :p Just what the car can do is amazing and the stop start technology has been working straight away for me (oddly though, even if the AC is on - don't know if anyone else has experienced that?) - it really does start again before the clutch even hits the floor, amazing!

What more could you want from a car? I must remember to fill it with diesel and not petrol! Definitely recommended car.
 
#14 ·
Glad to read you like your Captur. With regards to the folding wing mirrors, according to the brochure they on appear to be available on the top model, they don't appear optional on other models.

With the stop start feature it will stop even with the AC on I think it depends on how much the AC is having to work at the time and the difference between the inside and outside temperature.

Not good of your dealership to leave windows dirty and a sweet wrapper in the car, I hope you informed them of your 'slight' disappointment.
 
#16 ·
Thanks - just tried to washing my windescreen with my wipers and nothing came out, I thought maybe it's frozen slightly so tried when the car was warmer - still nothing! Took a look at it and turns out, the washer bottle was empty - I guess that's something else the dealer forgot to check? I'm actually really disappointed in the dealer now.
Did anyone elses come with an empty washer bottle? Or do they all come like that from the dealer?
 
#18 ·
aseymour, that's truly pathetic...You have a right to have all of these things prepared and ready...

I expect everything prepared and checked...nothing more...nothing less!

Someone else on the forum has been treated badly over a warranty claim, and sees it as a black mark against Renault and the car he's chosen...well it really isn't ...it's down to service and aftercare by the dealer..Perhaps if more of us complained over 'the little things' we might end up with dealers that represent Renault well...(rant over).
 
#19 ·
I agree.....the dealers really do need to up their game,its a sad situation....new model.....bad service....its unforgivable really......a new car should be an occasion not a dread!
Had a few bad new car "events" in the past,this day and age I would hope as customer service now plays such a major part in most companies mission statements they would be getting better.....sadly it doesnt seem so.....in most consumer led products!........rant over too!!
 
#20 ·
In this day and age most companies issue some form of customer satisfaction questionnaire when a 'considered' purchase is made just as my Renault dealer did when I purchased mine. Although I had no issues with my dealer and gave full marks you would expect any one to act on negative feedback, so it's a shame to hear that some Renault dealers are coming up to the mark, however those who don't come up to scratch seem to be few and far between.

I remember when I purchased my last car (Peugeot) I was told that I would be receiving a questionaire and presented me with one completed showing me how to answer the questions - cheeky b******s is all I can say !
 
#21 ·
aseymour said:
Thanks - just tried to washing my windescreen with my wipers and nothing came out, I thought maybe it's frozen slightly so tried when the car was warmer - still nothing! Took a look at it and turns out, the washer bottle was empty - I guess that's something else the dealer forgot to check? I'm actually really disappointed in the dealer now.
Did anyone elses come with an empty washer bottle? Or do they all come like that from the dealer?
I would ask to speak to the Dealer Principal and question if the car was actually pre delivery inspected (PDi) at all and I would get them to go over it again. And inform them when you receive your customer care questionnaire from Renault you will not be pulling any punches. dealers rely greatly on good feedback as the Customer Satisfaction Index is what their bonus's from Renault are based upon.
 
#22 ·
Thanks guys, i'm going to give them a call tomorrow and see what compensation I can get from them (if any) as it really has taken the enjoyment of getting a new car that I have to go and complain to them because they failed to do their job - more amazingly, how you can miss something that is on a checklist??? I'll post back with what they say, very disappointed.
 
#23 ·
Its so obvious at times as to how the PDI sheet has been filled in..........basically in most cases a quick ticking off from top to bottom without even opening the bonnet in most cases I suspect too! I bought a brand new Astra GTE back in the 80s the PDI sheet had been so neatly filled in with fluid levels clearly ticked off as checked...collected the car took it home,raised the bonnet and found all the factory card stickers and QA notices still stuck to the engine (all over it!) one of which was touching the belt and chaffing to such a degree it was beginning to singe and turn dark brown it really could have caused a lot of damage.I called the dealer complained about it and received a "Sorry" over the phone there and then....... and that was it.....the same dealer 3 days later was threateneing to sue me for an unpaid bill for rear seatbelts (at that time optional) that they had not taken out at the PDI inspection, when I objected to this they said "We will rip them out when you bring your car in for its first 5000 mile checkover".........it shouldnt happen a new car should be special.......but it still does Im afraid.....sorry to hear of your problem aseymour!!
 
#25 ·
Frosty said:
Astra GTE now that takes me back
proper old school hot hatch!
ha ha yeah Frosty it seems ironic that the Astra GTE was a first with the electronic dashboard......now I have bought a Captur with an updated version of it.....well albeit with a dial rev counter.....the GTE was a digital graph scale.....it was a lovely car but shortly after I bought it they brought out the 2.0 GTE 16V mine was a 1.8 8v...still a good car......you don't see many of them left these days the rear end was a bit of a rust trap especially around the rear wheel arches !
 
#26 ·
So,

they offered to take it back, give it a full clean and a full tank of fuel which I went there today so they could do the PDI inspection that they didn't do the first time, the clean and the fuel.

Dropped it off at 8:30am, went back at 12 to pick it up, firstly, I could have done a better job of cleaning it and they claimed they were only told to put £20 of fuel in (which I don't even believe they'd put that much in it) - to which I was fuming but the after sales manager who told them to do that isn't in until Monday.

They also tell me, the judder when you take my foot off the accelerator is that the turbo instantly stops - no idea whether this is actually true or not?

Hugely disappointed with the amount of issues I've had with the dealership and all of their messing me about, tempted to cancel the finance and return it because I'm sick of dealing with them.
 
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