OK i am in for the over reving update tomorrow and are also hoping that she will run like butter Thanks for the information on the 4 other updates available I also recently had the flashing stop warning on my dash Am I worrying too much about all these issues with renault had 2 renault s in the 2000s which weren't very reliable last new car was a kia had it 10 years no issues at all

 

Just back from dealer all good with upgrade so much better

 

Yes is it a lot better have they sorted the high revs out with that update
And you say much better like how much what do you find its improved with the update explain some more plz 🤔

 

OK my dealer is about 45 minutes away from me and what I noticed was prior to the update as a lot of owners have said going from ev to petrol engine at 25 to 35 mph it would over rev and my car and particularly the steering wheel would vibrate now its a lot smoother in transition not silent of course but much Improved
Also I think the car is more responsive and my mpg figure for that journey was almost 65 mpg the best I've seen
I did try to ask my garage what exactly was done all the receptionist could tell was quoting lots of numbers at me of the 4 upgrades I had
All I can say is I am very happy with the improvement
The model I have is the engineered
If you haven't had yours done yet go nag your dealer but to be honest they should get in touch with you

 

O I've just looked back at your previous post and you having yours done early June I m sure you will be pleased when it's sorted
I will now look forward to driving instead of being a bit embarrassed about the noise it made

 

Yes true
car is great till that engine kicks in,

I thought manufacturers are supposed to test the cars before sending off the production line,

U see them.in camouflage driving around for weeks ironing out theses issues,
It seems Renault side stepped this process 👺
and just sold it to customers to find the issues out for them,
they probably just say when they start complaining we will send a few updates out keep them off our backs 👺👺👺

 

Recall for update also arrived to Italian owners.
I received the update.
I didn't test the petrol engine yet, I don't use it often...
About the EV part, I noticed 2 things, one good, one bad:
1) good: torque cut while crossing 75 km/h is now less felt, even with accelerator pedal totally down.
2) bad: at low speed, just a slight touch on accelerator makes the car suddenly accelerate; quite uncomfortable.

 

Hi to everyone.

I'ver had my captur updated (I'm from Spain) and I've detected jump jack issue, when you reach, for example, to a roundabout at low speed and you slightly touch the accelerator, no matter how carefoul you are, most times you feel a sudden bump of acceleration, wich is really annoying when driving in the city

 

Hello everybody!

I too have experienced the throttle response issue - it’s like the throttle now goes. From 0 to 20 rather than increasing gradually.


Can I ask that if anyone is experiencing this (and it’s a royal PIA) please tell your dealer. I have raised this with Renault and they are stubbornly saying there couldn’t possibly be a problem with the update - and anyway, no one else has reported it.

Also, if you have noticed it, can you say so on here please?

Thanks

 

I also noticed consumption while driving and charging (E-save) now reaches 20L/100km!

 

My 2020 Captur kept giving messages that the Key Card battery was low. Despite me twice replacing the battery with genuine and correct battery. So my dealer asked me to bring the car in. But when I went there I had an almost THREE week wait for the service booking !
That was today 11/09/23. Took the car in today and was told it was subject to a recall ? No prior notice or explanation why ?
The Receptionist said it was to do with instances of engine cutting out etc.
They loaned me a car to get home and I’m now awaiting a call to say the problems I am having and the recall have been resolved.

 

Hi to all
New problem with my 2023 hybrid travelling downhill 50 mph full battery then the petrol engine kicks In at a very low gear engine screaming and car vibrating like mad very scary dealer hasn't heard of the issue and can't find a problem has anyone else had this issue
Thanks

 

My Captur is still doing this, even after the update. It always seems to be when I have just started out on my journey (5-10 minutes in) and it's always up or down hill. It still freaks me out and the first thing I do is release the accelerator, which does absolutely nothing of course, being a hybrid.

My dealer says they haven't heard of the issue either.

 

Can I ask that if anyone is experiencing this (and it’s a royal PIA) please tell your dealer.

Yes, I think this is the point: complaining on social networks is totally useless, Renault told me "this is not a known issue".
So, please start reporting through offiicial channels to Renault, or we'll never get a fix!

 

Complaining to Renault is also totally useless. I've tried this and they say, "speak to your local dealer to investigate". You do this and they can't find anything wrong. So, you get the car back and the issue persists. The dealer then doesn't seem to communicate to Renault that there are customers claiming to have issues, hence the problem never gets picked up.

The only way to get them to notice is to collectively complain about it. But I don't suspect for one moment that they lurk in this forum...

 

Complaining to Renault is also totally useless. I've tried this and they say, "speak to your local dealer to investigate". You do this and they can't find anything wrong. So, you get the car back and the issue persists.

No! The process is exactly this! Complain to Renault; they record the complain; you notify the issue to to dealer; he tells you nothing can be done.

The dealer then doesn't seem to communicate to Renault that there are customers claiming to have issues, hence the problem never gets picked up.

But you will go back to Renault saying "dealer was not able to fix the issue, my car is still broken".
Keep going, let's see what happens after 1 million of email/phone complains rather than social network complains..

 

GOOD NEWS! Apparently Renault officially acknowledged the issue and produced a SW update which fixes it!

It's reported by a Spanish user:

Unfortunately he does not provide details, so we must ask to our dealers to ask Renault France to send them the update and install them on our cars.

 

did anybody receive the update/fix?

 

I was told last week at my dealership that the over revving issue is known to Renault and they are in the process of starting a diagnostic but will take time to address? I have the same issue but mine has been a lot more dangerous. My car (for eg on a dual carriageway) will suddenly over rev and the acceleration goes and have to wait a few seconds for the motor to gain acceleration and then I can carry on! Only problem is, the acceleration drops so much I end up with cars screaming up behind me at speed which is incredibly dangerous. It only happening uphill. I have recontacted our garage again today after chatting with the manager last week.

 

Something I’ve noticed….

My Captur has just got to 3k miles and the ICE has calmed right down and hasn’t done it since. Could be coincidence or too early to tell, but could it be related to a run-in period?

 

ICE? Good luck…hope it is fixed.

 

ICE: most likely to be one of In-Car Entertainment ; Internal Combustion Engine

 

I really like this car, the only thing letting it down is the psychotic engine - maybe I’ll get used to it 🤣

 

😆. I asked on another forum about the fact that when it is in B when it is full and you are going down hill it also revs then? So when it is full is is so noisy until you change to D in automatic? Is this all linked in to the revving issue?

 

If I were driving down hill in B with a full battery, it would be in EV, so the ICE wouldn't be active to over rev. Unless your talking about going down hill on the motorway at 70+ mph ❓🤔

 

I was reading this Auto Express long-term test review. He had the same issue.

Renault Captur E-Tech: long-term test review | Auto Express

"A recent trip to Dartmoor with a very steep hill climb caused the engine to blare intrusively and suddenly enough to wake a passenger with a start on one occasion."

 

I wonder if paddles are an optional extra on the hybrid with the E-shifter. That way you could change gear, and would solve this issue.

 

My Captur has just had its first service and when asked about the engine update, I was told there wasn't one. After talking about the issue with a senior technician, I was told that this was perfectly normal and the reason it does that is because it needs a quick charge for the high voltage motor. The Arkana is the same. They even checked to make sure the engine was running as it should on their diagnostic system and everything was fine. I even got the printout to prove it.

So, there you go. There is no update.

¯\(°_o)/¯

 

Sorry Tony, but I and many others received a notice from Renault telling us that our car needed an update - I don’t know when you got your car, but maybe the “updated” had already been included in your standard car?

 

Are you referring to the engine calibration update last year that was part of a recall, that fixes an alert issue? I got my Captur in April last year and had this update in July. This does not fix the issue mentioned in this thread, as my car still does it.