I hadn't registered with RASL. So didn't know what to expect either. I rang them he took details of the incident. And checked the address of the other car for valid insurance took seconds, and as she had accepted liability, and it was a simple rear end bump. RASL are able to do the work and claim it all back from the other insurer. All I had to do was phone admiral to give them information I was doing this. They were fine only snag will be if renault give me a hire car not a courtesy car. Admiral will get a cheaper deal on hire cars. Admiral fine with me using dealer, although would have liked me to use there preferred garage. Told under no circumstances is it going to another garage as it's only two weeks old they did understand this. All I know is that car will be repaired at main dealer. Time scale will be fun. Car is drivable so no major rush. Probably take an age on parts. Will let you know of any snags.