[Bluejay]

I have had my Captur since 2nd December. I have tried to register on the renault owners site but it doesn't recognise my reg or vin. I registered on the navextras site and downloaded the toolbox. Copyed the info from my medianav to a USB successfully, plugged it into my laptop but I can't login to the toolbox... It won't even let me type in my login... What's wrong?

 

[MikeKL]

This is site to register, did you create a login here? https://renault.naviextras.com/shop/portal

I am not aware of need to add details you mention when creating a login at above site?


Edited by: MikeKL

 

[Nick The Skip]

Hi BluejayI had this aswell. I waited for about 4-5 weeks and again wouldn't recognise my reg or VIN.
In the end, I clicked on the link on the registration page, sent them an email explaining everything. I was able to register then within about 5 minutes !!
I suggest you do the same

 

[bigbadtony]

same as Nick, i had to send an email and it was sorted with-in 24hrs

 

[Tyrfelin]

I phoned them up and they sorted it - up and running later that day!

 

[Bluejay]

Okay thanks guys.