Mine was for Amazon vouchers.......you have to register on My Renault on Renault UK website......then if it will let you fill in your cars details at that point the website supposed to give you 3 things access to PDF owners books........registration cert for +4 warranty....and a form to fill in for either the I Pad or Amazon vouchers.the registration wasnt working for mine so reported it to Renault Customer services I had a phonecall from them yesterday to say that it would be sorted today......nothing yet!!
Very poor to offer an incentive to purchase a car then make you feel like you have to fight for it!! Not very professional is it!
Has anyone actually received either incentive after their Capture purchase??
Well after 3 days of faffing about I finally got registered today via My Renault to receive my Amazon vouchers......there must be an easier way of doing it than that!! What a palaver .......its not over yet though I now have to print the form off and send it with a copy of my V5 doc in the post and then wait 28 days for delivery............just in time for Christmas I suppose!!
I didnt know this offer existed. Of course because my Captur is onlyten daysold it doesnt seem to be recognised by the Renault system. I find this strange as thedealers have to enter your vin into the Renault system to print off your warranty certificate.
Perhaps they ar'nt so keen to cough up after you have.
Hi Jay your order was placed on the same day as mine your dealer should have mentioned that there were £250 Amazon vouchers on offer that weekend it wasnt a dealer based incentive it was Renault UK incentive under the Vive La Summer banner...I think Im right in saying the I Pad offer followed 1 to 2 weeks later.......could be wrong!!!
You still have to register on My Renault and list your car reg to obtain the voucher pass which you then print off and send with a copy of V5 to an address provided on the website.
I emailed Renault on Friday about not being able to register in "my car" on the website. A lady called me this morning to explain that the data base for license registartion and the "my car" data base are not one in the same and that the latter can take up to two weeks to be updated.
She has E mailed the relevant department who will update my details and then I should be able registar my car.
As stated above seems a really starnge method here for registaring in "my car" You would think the data bases would be merged and that when your dealer sent in your VIN then that would be it.
Phoned up for an update on my i pad this morning,and was told I would get it in two or three weeks.So it looks like they are going to be very slow in actually delivering our i pads or amazon vouchers.
I would have thought the easiest way to do this would be to issue via the dealers at collection day..........its very long winded!!
That said some of the dealers would be incapable of even getting that right!!
I would have thought the easiest way to do this would be to issue via the dealers at collection day..........its very long winded!!
That said some of the dealers would be incapable of even getting that right!!
I've been trying to register my car on renaults database for 3 weeks to claim my iPad without success. I'm also finding it quite difficult to contact Renault during their their office hours as they are the same as my own. It's all very frustrating!
Hi Jim,if you have registered on My Renault scroll down to bottom left side to find "My Renault Feedback"........draft a complaint on there and they will get back to you.......they sorted mine out for me and I am now waiting for my vouchers!!
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Affman · updated 
