[thecookster]

My MediaNav has lost favourites on the navigation. I have reinstated them but when the car is turned off, they disappear again. Anyone else had this problem?

Also, is the MediaNav supposed to stay on when the car is turned off until the drivers door is opened? Mine goes off as soon as I turn the ignition off....

 

[crossbow]

My medianav goes off as soon as the ignition is switched off.

 

[Jay]

Mine has just done the same. Also had a problem the other day with the whole system resetting, lost all the preset radio stations. Just noticed the last couple of days that when I start up the time is also wrong but after a few minutes it sorts itself out. It has also lost the Bluetooth connection to my phone. Was trying to connect it again tonight but asking for the pin no, thought the default was 0000 but that didn't work, will have to look up the manual (unless anyone knows it). That's when I checked the sat nav and noticed favourites all gone too. Something to keep an eye on.

 

[plinakos]

Mine reboots every one minute and permits to press just one button between reboots. Dealer promised a replacement but with unknown delivery time.

 

[jedmon01]

Hi

My MediaNav is losing both favourites and history.

Did you solve your problem ?

John

 

[awq]

No problems so far, but I hope that these issues are going to be isolated incidents only. Personally, I am a little concerned with the system after being used to the Renault fitted Tom Tom.

 

[thecookster]

It's going into the dealers for diagnostic... Done a factory reset, to no avail.. Might be a software update required... Will let you know next week when it's been in...

 

[plinakos]

Dealer Changed the NAV Media System now it looses favorites and history when car is turned off! Probably its a memory problem or wrong power connection!

 

[plinakos]

.<table ="tableBorder" align="center" cellspacing="1" cellpadding="3" style="width: 968px; color: rgb44, 44, 44; font-family: Arial, Tahoma, sans-serif; font-size: 12px; table-layout: fixed;"><t><tr ="msgableRow" style="height: 200px; min-height: 200px;"><td valign="top" ="msgLineDevider"><div ="msg" style="width: 813px;">I updated the software through Renault Nav site and now it works. It seems someone forgot to issue the save command for favorites and history in the old version!

Edited by plinakos -1 minuteago at 8:17pm
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Edited by: plinakos

 

[thecookster]

Update: car went into the garage today and basically the media nav is fubared.....

They added the latest software and contacted the technical people at Renault and it still won't store favourites, so there is a hardware fault. The MediaNav unit is on back order so they have no idea of when it will be in to arrange fitting. Good job it's not stopping the car working! Thank god for the warranty!

 

[firefox 500]

hi allMy captur has been back to renault about 5 times for loss of favs and history they even replaced the unit and many updates later and even the last one the which they claim was we have fixed it one !!!!!. NOT

It when down again the other day now it may be a wiring fault so they want the car for 2 days.

 

[grumpy crdi]

My 65plate media S nav has done this from new as well but it doesn't matter to me as I hardly ever switch it on. It's a fault that I've come across on the forum a few times

 

[LooSing]

2015 Captur. Media system DAB/phone drop out.
Until 3 months ago the media unit and especially the DAB unit worked perfectly, even the mobile phone would automstically connect wh3n bluetooth switched on.
Last month it all went wrong, no DAB signal, updates to station list doesnt work, no auto connect for mobile. Renault dealership checked and chznged media unit complete for new, warranty work snd told all fixed.
Stopped working 15 minutes down the road, checked with other Captur owners theres' worked fine. Dealership now going to try a new aerial, cable and signal booster to cure problem.
WTch this space.

 

[stro]

2015 Captur. Media system DAB/phone drop out.
Until 3 months ago the media unit and especially the DAB unit worked perfectly, even the mobile phone would automstically connect wh3n bluetooth switched on.
Last month it all went wrong, no DAB signal, updates to station list doesnt work, no auto connect for mobile. Renault dealership checked and chznged media unit complete for new, warranty work snd told all fixed.
Stopped working 15 minutes down the road, checked with other Captur owners theres' worked fine. Dealership now going to try a new aerial, cable and signal booster to cure problem.
WTch this space.

The Medianav system uses an outdated wince 6 system with limited memory. I had similar issues and finally I put an android system in

 

[3654]

Mine did it once, on a short stop to collect something, when I started the car again the medianav evo took a long time to restart, and when it did all radio and nav favourites were gone... That was an early 8.XX version of SW and it hasn't repeated since (other than when I did a Factory reset for the latest issue where auto time settings set the time 2 hours ahead).

 

[jamesb]

They are a real pain it seems.