[scoop49]

We've had our captur 2 weeks,and it developed an oil leak from the offside gearbox drive shaft seal, left a nice mess on our new drive, informed renault and its going to be two weeks before they can look at it, all because i need a courtsey car

 

[Thewhiteball]

Unlucky nearly 800 members and 1,000's of posts now on this forum. Don't remember seeing another oil leak problem.

 

[awq]

Disgusting service and bad luck.
Name and shame your dealer.

 

[LynG]

Sorry you have had this problem I know dealers are supposed to lend you a like for like car But surely there must be something they can do ??

 

[Norfolkgirl]

They could give you a demo off the forecourt, mine did when my lights stopped working, I rang them at 9am one morning and drove the vehicle straight there to get them fixed.

 

[scoop49]

I think they will need it more than a day, Absolutely gutted this is my first brand new car, this has come at a bad time, as my mother is in hospital in a critical condition, and loosing transport is to say the least inconveniant at this moment in time.

 

[LynG]

really sorry to hear your newsI think you need to ask the dealer for a courtesy car as soon as possible

Hope your Mum gets well soon

 

[scoop49]

Just spoke to renault, they have told me to ring recovery and tell them about the oil leak and get a replacement car from them, lets see how they do.

 

[Norfolkgirl]

Have you tried your insurance company? I know it's technically not an accident but it's a breakdown etc they might help you for being a loyal customer if you explain the situation???

 

[scoop49]

Bingo cars been recovered back to stockport,hire car on its way here under warrenty

 

[crossbow]

Good news. Am glad for you.

hope your mum recovers soon.

 

[scoop49]

bad day mum passed away in the early hours this morning i was at her side,

now i am in the mood for anything renault want to throw at me.........

 

[LynG]

bad day mum passed away in the early hours this morning i was at her side,

now i am in the mood for anything renault want to throw at me.........

Really Sorry to hear your sad news

Lyn

 

[hicky]

my condolence toyou and your family.

 

[scoop49]

Cars back today, diff seal replaced, no oil on the drive so far, fingers crossed, they turned it round in a day don't think they wanted to pay for the hire car, good to know if you have a problem have it recovered and you will automatically get a hire car for 3 days F.O.C
thanks for your thoughts and condolances.

 

[IvorETower]

bad day mum passed away in the early hours this morning i was at her side,

now i am in the mood for anything renault want to throw at me.........

Really Sorry to hear your sad news

Lyn

Me too, sincere condolences. That's so upsetting

 

[brocky]

deepest condolences i think i can speak for everyone and say our thoughts are with you

 

[Vbl]

Sorry about your bad news, it puts cars and their problems into prospective. Condolences to you and your family