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On renaults naviextras web site it asks you which device I have, media nav 4 button, or media nav, the pictures of the screens are the same, but is the r-link the 4 button devise.
 

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You need to chose MediaNav
If you check properties about "4 button device" - probably you found that the "this device not registered with PCTool"
For me only one avaiable update for ths device is "4 buttons navigation software license" for 229 Eur - looks like error or smth like this..
 
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