[AndyMc133]

I was updating my r-link card and the update failed my card still works in the car but now when I connect it to the pc I get a message saying card is corrupt and broken. I tried deleting the cache as Renault suggested but this didn't work. Was advised after trying this I would then have to see my dealers for a replacement card and that this would be under warranty but dealer won't order one for me

 

[Barrowboy63]

Why won't the dealer replace?

 

[AndyMc133]

Dealer saying card not covered by warranty but Renault said it is they have taken details of the car and dealership. Should hear more tomorrow

 

[kilifiuk]

Mine had done the exact same thing!

It's in the hands of the R-Link help team/tech services....

I'll let you know what they say.

(Did yours get resolved?)

 

[AndyMc133]

Renault UK rang the dealer and surprise there is a known fault and it's now booked in for Friday 13th!!!!

They need to update the card via the car not via a pc

 

[kilifiuk]

...interesting!

Let us know how you get on.

 

[AndyMc133]

The update procedure using the SD card corncerns me as i have used SD card over the years in numerous electronic things such as cameras and not found them to be that hard wearing if you are swapping them backwards and forwards from PC to other device.


My wife has a Megane that around 2 years old and has a TomTom satnav system built in and has the same type of SD card but this does not have to be removed to do updates instead you transfer any updates backwards and forwards via a USB pendrive and the USB slot. This system seems a lot safer as the all important SD card never has to be removed.



To me the new sysem seems like a backwards step

 

[AndyMc133]

Email recieved from



Customer Services Representative
Renault Connected Services




Thank you for your emails. I have now spoken to your Dealer; you will be able to
give them a call to arrange when you can take your car in so that they can apply
the recent software update.

They explained that your SD is functioning as normal in the car, so for that
reason it will not need to be replaced at this moment in time. The software
update may remove the problem you are experiencing on the computer, and there
may be a near future update that will solve this problem.

Your Dealer is aware now that the SD card is covered by the warranty and may
need to be replaced in the future if there is no fix for it.

I hope that this resolves the matter; can you please confirm with me that
everything went ok after the trip to the Dealership?

 

[trucker11]

had that with mine I went into setting back up and changed it
took the card out of the pc
put it back in
and it restored the card
hope that helps
plus I ve made a backup on another sdcard (just in case )

 

[AndyMc133]

Car back at the dealers this morning let's hope they sort it this time


funny though as I parked the car there was a new message on the R-link



telling me to remove sd card and insirt new one !!!!!