Last January I started a new topic about the sloooooooooow delivery (http://www.capturownersclub.co.uk/forum/slooooooooooooow-delivery_topic621.html).
Despite that I ordered my Captur last August, I am still none the wiser when it comes to delivery date! Unfortunately, I had to resort to the option of threatening the local distributor with cancelling the order (on the 11 March) and after they put pressure, I was told that the car would be manufactured on the 14 March and shipped on the 25th.
Hence, I followed-up my call with the distributor on the 26 March and I was told that they actually contacted Renault the day before and were awaiting feedback. Until now, no feedback was forthcoming from Renault. The only thing that the local distributor could confirm to me was that the car was produced...but they couldn't confirm whether it was shipped or not, and if it wasn't shipped, when it would eventually be shipped.
I have been reading on various posts in this forum and other fora that Renault's customer service is a complete disaster - to put it mildly.
Needless to say, I will still cancel my order if I won't have the car any time soon...and even if the car will be delivered in the coming days, there will be no way in **** I will buy another Renault since they don't give a flying hoot about their customers. How arrogant.
Keeping a client waiting 8 months for a car and not even being apologetic about it is beyond ridiculous and arrogant.
I guess that my first AND LAST experience with a European car manufacturer is going to be short lived. My next car will definitely NOT be a Renault and I'm more than sure I'll go back to Toyota.
Edited by: galeamj
Despite that I ordered my Captur last August, I am still none the wiser when it comes to delivery date! Unfortunately, I had to resort to the option of threatening the local distributor with cancelling the order (on the 11 March) and after they put pressure, I was told that the car would be manufactured on the 14 March and shipped on the 25th.
Hence, I followed-up my call with the distributor on the 26 March and I was told that they actually contacted Renault the day before and were awaiting feedback. Until now, no feedback was forthcoming from Renault. The only thing that the local distributor could confirm to me was that the car was produced...but they couldn't confirm whether it was shipped or not, and if it wasn't shipped, when it would eventually be shipped.
I have been reading on various posts in this forum and other fora that Renault's customer service is a complete disaster - to put it mildly.
Needless to say, I will still cancel my order if I won't have the car any time soon...and even if the car will be delivered in the coming days, there will be no way in **** I will buy another Renault since they don't give a flying hoot about their customers. How arrogant.
Keeping a client waiting 8 months for a car and not even being apologetic about it is beyond ridiculous and arrogant.
I guess that my first AND LAST experience with a European car manufacturer is going to be short lived. My next car will definitely NOT be a Renault and I'm more than sure I'll go back to Toyota.
Edited by: galeamj