Hi, I'm wondering if anyone happens to have a way of contacting someone that isn't a customer services "manager" in Renault UK. I'll give a short outline of the problem then please feel free to say if I'm being entirely unreasonable. My Dad took delivery of a brand new Captur on 28th April, all PDC's done and passed. On the way home from the dealer, the car started beeping at him and the warning light flashing up that a door was open. He stopped at the first possible opportunity, reclosed all the doors, to no avail. He got home, I checked all the doors too, bonnet, everything. He took it back to the dealer, who thought being a pensioner he just couldn't work the technology. Long story short, it was faulty, and they have had it ever since. They also gave him a hire car for which he had to leave a deposit (another bone of contention), and apparently its the rear passenger door lock at fault, which they ordered, on the same day. After two weeks we got fed up waiting, contacted Renault UK to be told the part was on back order, and they had nonotification of when it would be, they would contact me again next week.... same week after, and same again today, we have no idea when the part will be, but continue to prioritise and escalate this issue for you. Four and a half weeks later, his brand new car is still sat at the dealership, unable to lock, and customer services "managers" are quite happy to work in terms of weeks at a time, with no timescale. Is it just me, or is that not a ridiculous situation? They mean to tell me that in the four and a half weeks since that the factory has fitted no passenger door locks? They haven't had a single delivery? So no cars have rolled off the production line? Sorry but I don't buy it, so I'm looking for any way to go further up the chain, they seem quite prepared to wait it out. Any opinions welcome, thanks.