[Rockabilly Raz]

Hi,

My SatNav is not responding. This is the Default SaTNAV, not the TomTom.

When I press the SatNav button, a splash screen is displayed. It has an "Agree" button the I need to press to continue.

The Agree button is greyed out and I cannot press it. I have reset the MediaNav system to factory defaults and still get the same problem.

Any ideas?

Thanks

 

[Telmah]

What you did with your car before it happense ? any changes/service ?

 

[Rockabilly Raz]

Nope...No changes. No service.

Don't often use the satnav, so this may have been happening for some time.

Thanks

 

[Telmah]

when "agree" button is greyed out - it's means that navigation software cannot be started for some reason - it can be license problem or software error. Try to reload latest recovery firmware from renault.naviextras.com - there is link for file like :

If you have a problem during the update process, please download
the file below. Copy and unzip it to the USB stick root, and connect
the USB stick to your device. The update process will start.


you can try this... if not helps - contact your seller

 

[Rockabilly Raz]

Great I will try this. Have just been to the Web site and it asks me to choose my device. The devices listed are "MediaNav" & "4 Button MediaNav" The pictures look identical. How do I determine which one I have please?

 

[Telmah]

I have only "MediaNav" in my list ....

 

[Rockabilly Raz]

I gave up and took it the dealer who very promptly did a satnav upgrade for me.

Hats of to Arnold Clarke. Positive experience of my dealer so far from sales to service!!

Thanks for your help and advice folks

 

[Saltire]

Hi. I know it's some time since you posted this advice but...thank you! Your advice totally fixed the problem I had and I now have a fully functioning sat nav again.....thanks again!!

 

[crossbow]

Some advice from experience regarding updates.
My MediaNav infotainment system became "bricked" during an update. You have to run the engine during an update to ensure the unit keeps running otherwise it may turn off during the update, and die.
Fortunately my dealer sorted it. However, the only way to sort it was to replace the unit completely.

 

[Saltire]

Hi Crossbow. Yes, engine was running. When the update started, it advised that the engine must not be switched off until update complete so as long as the advice is followed, I'd assume it should work fine. Certainly did for me and I'm so grateful it did!

 

[MaxNielsen]

I have the same problem, but it did not helped to reinstall firmware 2015_04_07_04_0_5. Have also reset all settings to factory.

Error messages is:
NAVI
Fatal error occurred in main thread.

or
Out of memory

Any ideas that can help.

 

[ronald mcdonald]

Hi,

My SatNav is not responding. This is the Default SaTNAV, not the TomTom.

When I press the SatNav button, a splash screen is displayed. It has an "Agree" button the I need to press to continue.

The Agree button is greyed out and I cannot press it. I have reset the MediaNav system to factory defaults and still get the same problem.

Any ideas?

Thanks

Hi Rockabilly Raz

I just tried your fix on my clio sat nav & it worked perfectly, no more greyed out buttons & all working again. Great info & saved me a fortune, thanks thanks.

 

[Kootzee]

Also you can try disconnecting battery terminals for a few seconds then reconnect them.
Push start stop button once so dashboard lights come on (dont start the car)


You should then see message on your media nav screen asking for code
This code is at back of your service warranty booklet.
Type in code turn it on sat nav unit and see if that helps.


Again the media nav units were prone to crashing, again the lack of software updates did not help.
If that failt try to reinstall software from Myrenault portal if you have registered an account through Renault UK.



cheers

 

[CornishClaire]

I had the 'Fatal error occurred in main thread' error message on my Clio's Sat Nav. Thanks to Telmah's feedback it's working now

 

[NeeK]

Which MediaNav you have @CornishClaire and what you done before happen this?

 

[CherryB]

when "agree" button is greyed out - it's means that navigation software cannot be started for some reason - it can be license problem or software error. Try to reload latest recovery firmware from renault.naviextras.com - there is link for file like :

If you have a problem during the update process, please download
the file below. Copy and unzip it to the USB stick root, and connect
the USB stick to your device. The update process will start.


you can try this... if not helps - contact your seller

Hi! I know this is many years later but I just wanted to thank you. I was having this exact problem with the navigation in my 2013 Clio I purchased 2nd hand recently. I came across this thread by accident and your download link worked an absolute treat! It enabled me to get into the navigation menu,past the caution message. From there I was able to update it using the media nav toolbox on my computer. Thank you so much for sharing all those years ago. You saved me a real headache and probably a bit of money!