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Discussion Starter · #1 ·
I’m having ongoing issues with my three month old Capour. It’s already been in because the stop start function does not work. Dealership say it is working fine. It has only worked once for me and only when I have nothing else on but the engine. Dealership say that’s right!
Have now got an intermittent fault that has a red Warning Electrical message coming up with a high pitched noise. First time it happened it flashed on then off again. Second time it stayed on and a red stop sign came up. I pulled but everything went back to normal and I just drove off. Third time it came up with the noise and the red stop sign plus all other lights on the dashboard came on and the engine cut out. Got the RAC out and he took it back to the dealership. They’re saying I keep stalling the car and there’s nothing else wrong. Renault are supporting this and telling me I have to collect the car since it hasn’t done anything wrong with the dealership. I don’t want to drive that car again. Can anyone help?
 

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Hmm, difficult. Do you have a mobile phone with camera so you can take a photo/movie clip when the warning lights come on and the buzzer sounds? Which engine is in the car? Intermittent faults that do not get logged in the car's memory are the hardest to deal with since it is your word against the dealers..... how far away is the dealer?
 

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Discussion Starter · #3 ·
I didn’t get to my phone camera soon enough. It only ever lasts about 15-20 seconds so I’d need to be really quick. It’s a 1300 engine. I’m about 5 miles away for dealer
 

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I suggest you contact your local citizens advice bureau if you don't have access to any free elgal advise through your car insurance or house insurance. Engine cutting out while you are driving along is a serious and significant issue - I had this happen numerous times on my old Rover 820 many years ago, way out of warranty and a car electrical "expert" could find nothing wrong, so I traded the car in
 

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Discussion Starter · #5 ·
Yeh, did that morning and have rained a complaint through the finance company. I suspect it’ll have to go to the ombudsman unfortunately, but will persevere
 

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Have you contacted Renault UK Customer Services, not just to report the issue but also the dealer's lack of interest/concern at what is a safety issue?
 

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Discussion Starter · #7 ·
I have. They, initially, appeared supportive but ultimately told me there’s nothing they can do since the dealership are saying there’s nothing wrong with the car. Whole thing is appalling it really is
 

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Do you have breakdown cover over and above what came with the car? You may have access to legal support/guidance.... if not, I suggest you try Citizens Advice
 

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Discussion Starter · #9 ·
I did go to citizens advice and they pointed me towards a consumer rights group. Since my car is being paid through finance, I had to report my concerns to them which I have done. Unfortunately the finance is Renault Finance so not sure how impartial they’ll be over a Renault car, but I can only wait and see
 

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Can you get an independent "expert" to test it. Anyone with any qualifications that would stand up in court would be enough. A report from him should be enough for you to at least reject the car under Sale of Goods or whatever legislation replaces it. I did it once many years ago for a friend as a qualified (Chartered) Mech engineer. It only needs to be enough to show that there is a real problem. Then tell Renault you are going to BBC Watchdog, Which Magazine or similar. Sorry if I am out of date here.
For what it's worth the dealership is incorrect to say the stop-start should only work with everything else switched off. Even your driver's manual says so.
 

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Discussion Starter · #11 ·
Funnily enough I was just thinking about that very thing. My fear is that anyone “independent” isn’t actually independent. You got any idea who I could go to for that? The press/ TV was recommended to me by a friend too. I’m so angry at the way this whole thing has been handled
 

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Funnily enough I was just thinking about that very thing. My fear is that anyone “independent” isn’t actually independent. You got any idea who I could go to for that? The press/ TV was recommended to me by a friend too. I’m so angry at the way this whole thing has been handled
Didn't the AA (or RAC) used to do stuff like this? A local friendly garage?
 

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Reading your post I may have some info as to possible problem solver in respect of the alarms etc. My 4-month old Captur 2, had similar problems with alarms and displays and would not start, as well as at times I had to do a "Forced Stop". Took car to the dealer and they found 2 problems. Firstly, the battery terminal connections were loose. Secondly, they replaced the "Shunt Fuse". I am not sure where that is, or what it actually does. I also said that my keyless remote was eating batteries (Renewed approximately every 2 weeks with Duracell CR2032). They said that I should only use the OEM Renault Supplied Batteries. Might not help you solve the rest of the problems but could be worth investigating as per your car. I have been monitoring the situation since the visit 10 days ago . So far so good.
Hope it helps.
 

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Discussion Starter · #18 ·
The problem is that the dealership won’t even acknowledge that the fault exists - they just say that the cars computer is showing it’s stalled a few times (part of what happens with this red warning fault) and that that’s because of my driving, not the car. Now in dispute with them through the finance company (Renault Finance who are, as you would expect backing the dealership). Working with a consumer group who were recommended by Citizens Advice and who are really supportive. Now been without a car for two months as I refuse to pick it up from the dealership, which is all they want me to do!
 

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Hi
A few thing things to do first,
Can you take a video of this issues and upload them?? Also for making a claim even in small claims court.
If possible ask your dealership to check your car and get written report also get a report from an independent or local garage or car electrics specialist and get a copy of written report with faults found if any.

Return car to dealership and demand to speak to manager or CEO boss stating that car was sold as not fit for purpose and dangerous and reject car.
At very least garage you purchased car from should check battery, do a diagnostics of ecu and software and make you aware of any faults found also ask to get a copy of these documents for your records and legal claim.


Notify your insurance immediately of these faults as to drive car with certain known faults can and will affect your insurance, not to mention your well being
Call or email finance company and make them very clear regarding your concerns report issues with car and reject it.
Did you do a vehicle check prior to purchase?? Any faults or accident damage on record??
Were you made fully aware of any faults with car prior to purchase.
I can only go by your post

I know these things take time especially with ongoing covid situation and having to wait in call queue system etc but don't sit back and take this cr**

Stop/Start issues- Is your battery fully charged, is it a new battery or an original Exide OEM battery fitted from new?
Did garage give warranty with car, were all software updates done.
Copy of vehicle handover documents did these show any issues with your car?
Renault knew about battery issues a few years back which plagued various models and it was postcode/ dealership lottery if they were replaced under warranty.
Batteries from Exide came with 3 to 5 yer warranty depending on model but again from experience this does not mean anything.
I speak from bad experience with Renault and after sales service from Dundee, Kings way, dealership Arnold C a few years ago and would never purchase a car from them again.
Others will disagree but only giving my personal experience with both dealership and Renault CS which were quite frankly shocking

Getting the STOP message on your car is a dangerous one and should not drive your car.

Keep us posted and good luck
 
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