[vinceheath]

The internal rear view mirror fell off pulling a shard of glass with it. Apparently renault only cover windscreens for 1500 miles or 2 months.(I have done 5000miles). However I learnt that 5 other Captures have reported the same issue at this dealership. After some discussion, the warranty manager signed off a new screen. While waiting I viewed another one in the car park with cracks in the screen around the rear view mirror. It looks likely that there was a bad batch around September October 2013. If you are one of these insist on a manufacturer repair. Well done to lookers Stockport for managing it with Renault customer services, who really did not want to know.

 

[awq]

Thanks for that.
It's worth a check.
Nice to hear that a dealer has not stuck rigidly to the rules. Top marks to Lookers of Stockport.

 

[welshblue]

This is a great post, I got back to my car yesterday to find the rear view mirror hanging from the cable, when I looked closer it seemed as if the mirror had come away from the glass but there was a deep indentation in the glass.I phoned the dealer today and took it in, they first of all thought it had taken a knock but when they realised I wasn't for messing around with they suggested I raised an issue with customer relations, I'm waiting for a call bak tomorrow but I will be quoting this as I bought mine in January as a demonstrator but it was 1st reg in Sept so could be connected.
I'll update when its resolved

 

[vinceheath]

Hi, I'm glad it has been useful. Don't forget that your dealer has a warranty manager. The manager at Lookers took the responsibility to manage the repair and it was done within the week. If you haven't spoken to him/her yet it may be worth doing so.

 

[pdalby]

I have a Renault Captur which is just over 2 years old with approx. 35k on the clock. Whilst making a minor adjustment to the rear view mirror, it came awaywith a piece of glass attached leaving anindentation in the windscreen. Has anybody has this kind of experience, & is it covered by warranty?

 

[graham49d]

Not sure on warranty but most insurance policies cover windscreen breakage and mirror would be refitted as part of that. Could be the way to go!

 

[STEVEA]

Not sure on warranty but most insurance policies cover windscreen breakage and mirror would be refitted as part of that. Could be the way to go!

Good luck with that one.

 

[bol d'or]

Hmmm, yeah, that might be an interesting claim for anyone that has windscreen cover...I'd have thought most free windscreen cover policies are for damage caused on the outside by stones etc.
Not a manufacturing defect like this.

 

[graham49d]

have had a couple of windscreens replaced over the years (not recently) and the contact was with the windscreen guys and they are only interested in getting the job done
The type of damage is immaterial to them.The insurance just pays them. Must admit mine was proper damage but do not think it mattered.

 

[vinceheath]

Hi this happened to my Captur when it was 9 months old. I was informed that they should only be covered for a six months period from date of purchase. On questioning the dealer they let it slip that it was a manufacturing fault and that they had capturs on the plot with the same fault. The salesman who had sold the car arranged for it to be replaced because of this. I am not sure if it is wiorth pushing them to see if they will do it for yours.

 

[pdalby]

Thanks for your reply, I'm going into the Dealership today. If Renault refuse to cover it under warranty, can I contest it?

 

[Donz]

Hi I'm just wondering how you got on? My rear view mirror has done exactly the same. Waiting for customer service manager to call back today. Was hoping if you had a good outcome I could to!