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Software update to recalibrate the engines computer

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#21 ·
Bari said:
I was getting high revs before the update but not very often since the update still getting high revs but they don't seem as high as before. I get the impression that it seems to charge up quicker when rolling down hills and the fuel consumption seems to be better. Today on a run from Melton Mowbray to Derby the car computer read 62mpg average.
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Sounds to be a little better then after this update I'm guessing better fuel due to less revs in the high band so less revs means more miles per gallon ☺
Let u know once mine done after 9th June
☻
 
#22 ·
I get the scary message notices in my Renault app too.my PHEV only 10months old, so book my 1st service and try to soft this out . Stoneacre Chesterfield service centre told all done when I collect my car after four hours . But a day after , I open the app , same message pop out ! So unhappy , call the centre , they said call me back , few hours waiting nothing receive . Tomorrow I will straight drive to the centre .
 
#23 ·
kentkent16 said:
I get the scary message notices in my Renault app too.my PHEV only 10months old, so book my 1st service and try to soft this out . Stoneacre Chesterfield service centre told all done when I collect my car after four hours . But a day after , I open the app , same message pop out ! So unhappy , call the centre , they said call me back , few hours waiting nothing receive . Tomorrow I will straight drive to the centre .
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Hi, It took over week for the message on my app to clear after having the update done.
 
#27 ·
Dannie Boy said:
On my Renault app, I’ve received a message that says “Our teams have identified your vehicle requires a software update to recalibrate the engines computer. Without this update you may see the STOP warning lights and ELECTRICAL FAILURE DANGER message on your vehicle’s dashboard. You may also experience a breakdown”

Has anybody else received this message? The car is a 2023 Rive Gauche Hybrid, but I assume it applies to all hybrid engine cars?

I will of course arrange to book it in to be looked at.
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Mine has been the same on the app, I've done 17000 miles and it's in today having the update, after 8 hours it's still updating so I have to wait until tomorrow to get my car back. They loaned me a Zoe, it seems to have many similar quirks to the Captur.
 
#30 ·
I have a 22 Meghan Sport and had the recall done, it made my car worse, over revs around 20-30 MPH and now gets stuck in gear 3 sometimes 4!! I take my foot of the accelerator rev don’t die down so sometimes I have to physically pull over and stop the car, switch it off. And trim on again! It’s happening nearly every car drive and I drive as a Dostric nurse up to 12hrs a day. I called and booked another app as they suggest if I experience continuing issues to contact them which I did. I took the car back and I have been told it’s a ‘ characteristic’ of the car and there’s nothing they can do! Before the recall she would do it sporadically with no gear issues….now every journey! I can hear it and feel it in the peddles! I’ve also had the STOP and Engine Magamemt lights come on and loose of power twice!! Really frustrated with Renault who seem aware there’s an issue and now being told it’s a characteristic of the car!!!
 
#32 ·
Dannie Boy said:
That isn’t correct so you either have to take it back or escalate further with Renault. I have a 23 Rive Gauche auto and whilst I wasn’t aware of any major over-reviving issue before I had the software update, I’ve not experienced any problems since they carried out the update.
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Yes, She’s back in on the 1st Aug!! I’m not happy and they know this! sorry for all my typos! I’m cooking tea as I write, I was ‘Googling’ too see if there was anyone experience this issue and come across your post!! I maybe a girl and can do the minimal to keep the car running but I know cars should not be over revving or getting stuck in gear!
 
Discussion starter · #33 ·
sakurazenzen18 said:
Yes, She’s back in on the 1st Aug!! I’m not happy and they know this! sorry for all my typos! I’m cooking tea as I write, I was ‘Googling’ too see if there was anyone experience this issue and come across your post!! I maybe a girl and can do the minimal to keep the car running but I know cars should not be over revving or getting stuck in gear!
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I hope you don’t over-rev your cooking!!😁
 
#34 ·
Had a 1 year service on my Captur E-tech Hybrid today that included a 'Reprogramming of Engine Computers' (x4 apparently). Code given as BLUE OTS 0E2M. I had over revving issues as well as spurious warning and service tech advised recall covers the over revving. Went 5 miles on dual carriageway on the way home with no sign of over rev, even when I floored it on a hill. Hopefully that will fix the issue. Recall took 4 hours plus service. Have googled BLUE OTS 0E2M and found nothing. Never got any notification on my App and didn't receive letter as recall classed as 'non-safety'. Try qualifying that when trying to overtake a lorry on a hill in the highlands at night and the car won't change gear!!!
 
#36 ·
Tucker2106 said:
Had a 1 year service on my Captur E-tech Hybrid today that included a 'Reprogramming of Engine Computers' (x4 apparently). Code given as BLUE OTS 0E2M. I had over revving issues as well as spurious warning and service tech advised recall covers the over revving. Went 5 miles on dual carriageway on the way home with no sign of over rev, even when I floored it on a hill. Hopefully that will fix the issue. Recall took 4 hours plus service. Have googled BLUE OTS 0E2M and found nothing. Never got any notification on my App and didn't receive letter as recall classed as 'non-safety'. Try qualifying that when trying to overtake a lorry on a hill in the highlands at night and the car won't change gear!!!
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This is what was shown in the app:

Image


My Captur is going in this Friday. Dealer knew all about it. Getting the over revving a lot lately.
 
#37 ·
After the update, the behaviour of the engine has changed considerably. No longer does it over rev, but also when cold and the engine starts, it stays on. I presume until it’s warmed up. Even if there is enough charge.

I popped to the supermarket today and the car had over 70% charge but the engine still had to start (going up hill) but was quiet and stayed on all the way there and for the first time since owning the car, the battery got to 100%.
 
#39 ·
12859 said:
Let you know once had update if engine any better Regards
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I have got the update (Megane Plugin hybrid sport tourer) last week. But I found the car runs less smooth after update (louder noise from the engine). The steering wheel even started minor vibrating when drive on the highway. Anyone had same (bad) experience? WTF has this update done to the car?
 
Discussion starter · #40 ·
jason.ying.lee said:
I have got the update (Megane Plugin hybrid sport tourer) last week. But I found the car runs less smooth after update (louder noise from the engine). The steering wheel even started minor vibrating when drive on the highway. Anyone had same (bad) experience? WTF has this update done to the car?
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Clearly there is something wrong as it shouldn’t be like this - rather than ask here, take it back asap and get them to check it over.
 
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